This policy sets out our complaint and content removal policy. If you are a user of arporn.com (the “Website”), this policy forms part of your agreement with us.

Applicability

Whether or not you are a registered user of the Website, you may use this policy to alert us to any complaint you have relating to the Website.

How to Make a Complaint

If you have a complaint about the Website (including any complaint about content appearing on the Website or the conduct of a user), you may submit your complaint using one of the following methods:

1. Complete the complaint form located directly on this page; or
2. Email your complaint to [email protected].

In either case, please provide:

• Your name and email address;
• A description of your complaint; and
• If your complaint relates to content, the URL for the content to which your complaint relates.

Complaints of Illegal or Nonconsensual Content

We have zero tolerance for child sexual abuse material (CSAM), nonconsensual content, or trafficking-related material.

After receiving a complaint relating to illegal or nonconsensual content:

1. We will take steps we consider appropriate to investigate your complaint as expeditiously as possible, and in all cases within a timeframe appropriate to the nature of your complaint.
2. If we require further information or documents from you, we will contact you.
3. We will resolve unlawful or nonconsensual complaints as expeditiously as possible, and in any case within seven business days of receipt. Where applicable, this commitment includes acting in compliance with the EU Digital Services Act.
4. If we are satisfied that the content is unlawful or nonconsensual, we will immediately remove that content and notify you of our decision by email or other electronic means.
5. If we are satisfied that the content is not unlawful or nonconsensual, we will notify you of our decision by email or other electronic means.

Any dispute regarding our determination that content is consensual will be submitted to a neutral arbitration association at our expense.

Where legally required, we will report CSAM to the National Center for Missing and Exploited Children (NCMEC) or other appropriate authorities.

Other Complaints

For any other complaints:

• We will take those steps we consider appropriate to investigate your complaint within a timeframe that is appropriate to the nature of your complaint.
• If we require further information or documents from you, we will contact you.
• We will in good faith take those actions we consider appropriate to deal with the issue your complaint raises.

We are not required to inform you of the outcome of other complaints, except where notice is required by applicable law (for example, under the EU Digital Services Act).

Recordkeeping

We maintain records of complaints and our responses in accordance with our legal, regulatory, and card network compliance obligations.

Unjustified or Abusive Complaints

You must not make any complaint under this policy that is wholly unjustified, abusive, or made in bad faith. If you are a user of the Website and make an abusive or unfounded complaint, we may suspend or terminate your account.